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DescriptionWhile IQ and technical expertise are important to the success of your team what contributes most to excellence and high performance is promoting the intelligence use of our emotional side. Using a unique model a psychologist, a professional artist and a management trainer lead you through a process to understand emotional intelligence and to explore individual and collective ways of developing emotional intelligent ways of performing.
The Emotionally Intelligent Team
ExampleOverseas Labour Service, Emotional Intelligence & ConflictThe Overseas Labour Service (now ‘Work Permits UK) is a government division in the Department for Education and Employment (recently moved to the Home Office), responsible for assessing every application for work permits to this country. They work to tight deadlines, often on high profile cases, under close scrutiny from government ministers and the media. We worked with the senior management team over two years to develop them as a team. The focus for this event was to explore how the emotionally intelligent team handles conflict. “Very informative, it focused us effectively on the importance of
planning and preparation in dealing with difficult issues” –
Participant
EOC – Course on Dealing with difficult calls
DfEE – Senior Manager Coaching on Emotional Intelligence
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