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Module One: What Is Emotional Intelligence?
This is about understanding what is meant by the term emotional intelligence through:
Exploring the psychological link between emotion and performance.
Acknowledging the importance of emotional intelligence to the team.
Self-assessment on the competencies of emotional intelligence.
Outline Content
Introduction
- Objectives and outline of programme
- Managing intellectual capital
- Background to the concept of emotional intelligence
The Link Between Emotion And Action
- Psychology - emotions and the brain
- Primitive brain/frontal cortex
- Limbic system
Feelings And Facts
- Diamond ranking activity on soft skills around managing pressure
- The facts and the law
- Group exercise on emotional intelligence competencies
The Model
- Explanation of the competencies of emotional intelligence
- What emotional intelligence is not
- The business case for emotional intelligence
Self-assessment
- Self-assessment questionnaire
- Setting up mentoring/feedback on self-assessment
Developing Our Charter For Emotionally Intelligent Team Working
- Actions
- Principles we are prepared to commit to
Group Discussion
Module Two: The Emotionally Intelligent Team Faces The World
This is about creating a resilient team through:
Coping with pressure.
Building team resilience.
Responding to change.
Handling conflict.
Outline Content
Understanding Pressure
- What is stress – visual art/encyclopaedia exercise
- Pressure curve & brain biology
- Pressure curve and its implications for us in supporting team members
Sources Of Pressure
- Identifying the sources of pressure
- Setbacks, Challenges and Hassles
- Reducing their effect in the workplace
Mental Style Of Resilience
- Cox and Mackay model of understanding pressure
- ANTs & positive thinking
- How to promote positive thinking styles long term to build resilience
Excessive Pressure And Performance
- Brain functioning: physiological/emotional/cognitive/behavioural symptoms
- Approaches for building team resilience to high pressure
- Empathy and support
The Emotionally Intelligent Team Handles Conflict
- Personal experiences of conflict and organisational issues
- Styles of dealing with conflict – Thomas-Kilman model
- Assertiveness as a core competence for handling conflict
- The team blueprint for handling conflict
- Self assessment on the EI competencies of handling conflict
The Emotionally Intelligent Team Handles Change
- Personal experiences of change and change curve
- Evolutionary responses to change, amygdala attacks, homeostasis, role theory, normative transgression
- Creative exercise for identifying principles of handling change
- Applying these principles to real change in our workplace
- Identifying and tackling the obstacles to change
Trish collecting the group's ideas
Module Three: The Emotionally Intelligent Team Looks After Itself
This is about creating powerful team dynamics through:
Building relationships.
Providing motivation & leadership.
Constructing communication.
Becoming assertive.
Outline Content.
Motivation, Morale And Positive thinking
- Where motivation comes from: internal & external forces
- Interrupting ANTs & increasing the gap between stimulus and response
- Role of the limbic system in motivation & managing emotional contagion
- Maintaining motivation and optimism through difficult times: dealing with team setbacks exercise
Shared Vision
- Beginning with the end in mind to create a vision – images exercise
- Personal vision and how it relates to our work colleagues
- Influence and leadership
Communication
- Listening exercise - Empathy spots exercise
- The art of stepping into other people’s shoes
- Creative exercise: charter for good communication
- The art of effective presentations, meetings and 1:1s
Assertiveness
- Assertiveness: the core competence for effective interaction
- Practicing assertiveness
- Feedback activity
Support Networks
- Types of support network – assessing organisational support
- Affirmation activity
- Creativity – the wonder tool for involvement and control
Building Networks And Relationships
- Metaphor activity
- How do you build strong relationships?
- What does this mean for our work?
Developing Our Charter For Emotionally Intelligent Team Working
- Principles to commit to
- Continuing approaches to self-assessment and development
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