How To Learn Emotional Intelligence?

Training Awareness Practice

Training

• Collective team awareness of emotional intelligence competencies.
• Exploration of principles through activities.
• Training in some of the learnable competencies such as assertiveness, presentation, running meetings.

Awareness

• Understanding what it is.
• Appreciating why it is important - you make a big step by simply making it clear that as an organisation you value these qualities.
• Assessing levels of emotional intelligence in yourself and in your team through personal assessment and peer assessment.

Practice

• Private practice on areas of weakness.
• Peer mentoring and feedback with a focus on chosen emotional intelligence competencies.
• Continued team reflection on agreed specific issues such as, ‘How did we handle that meeting?’ or working to a principle developed during training such as ‘reflecting back to a speaker what you have heard’.

This is supported by organisational actions. These could include:

• Responding to ideas suggested by participants.
• Acknowledges and promotes the qualities of emotional intelligence in individuals.
• Encourages the discussion of emotional intelligence within teams.
• Has systems in place such as competency lists, appraisals and review processes which refer to emotional intelligence.
• Uses emotional performance as part of its criteria for reward and promotion
• Promotes a culture which instinctively places high value on the qualities of emotional intelligence.